Animesh Jain : Headcount of []24]7.ai to reach 9000 in India in next Financial Year

Insight Online News

Hyderabad, Nov 9 : The Head Count of Artificial Intelligence (AI) driven customer engagement solutions provider [24]7.ai will reach 9000 from 7500 at present in the country, according to company Chief Delivery Officer, India & America Animesh Jain.

Talking to newsmen here on Tuesday, Mr Jain said Bangaluru is the company’s headquarter in India and Hyderabad is the branch office.

At present the total headcount of the company in India is 7500. Of them 5000 in Bangalore and 2500 in Hyderabad. The total headcount will reach 9000 by adding 1500 in the Hyderabad office by the next financial year (2022-23), he said.

Speaking on the company’s growth in terms of revenue and employment, Mr Jain said, the company has posted 25 per growth last year and expects 20 per cent growth in this financial year. We hope to continue the same in coming years too because the company has moved to Work From Anywhere (WFA).

He said that the company is going beyond Hyderabad to hire freshers and laterals from cities across Andhra Pradesh and Telangana regions including Warangal, Guntur, and Karimnagar for permanent roles across Customer Care Executives for Chat & Support functions to manage clients worldwide.

“The pandemic has transformed the business environment; the operational models are continuously evolving to stay relevant and adapt to meet the needs of businesses and employees. We are building an effective working model at [24]7.ai that is a win-win for all.

Over the last one year, we have successfully implemented systems and processes that allow employees to Work From Anywhere (WFA). We are establishing industry-leading practices to make our services reliable, consistent, and safe for our employees and clients. We have made strategic investments in tools and technologies such as [24]7 Meet, [24]7 Connect and [24]7 Monitor across the entire organization,”, he added.

Mr Jain said that the company has 17,000 head count across the world extending services to Telecom, Banking, Retail, Travel, Healthcare, Media, Entertainment and among others.

At present 30 per cent employees are working from office and remaining in WFA mode, the Chief Delivery Officer said that at present 33 per cent are women employees and expect this to reach 40 per cent in the next financial year because of WFA.

UNIINDIA

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